Terms of service

Welcome to Active & Able

These Terms & Conditions outline the rules and conditions for using our website and purchasing products from Active & Able.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site or purchasing any products.

If you do not agree with these terms, please do not use our website.

About Us

Active & Able is a UK-based business providing knee supports, sleeves, wraps, and related educational content.

All references to “we”, “us”, or “our” refer to Active & Able.

Use of our Website

By using this website, you agree that you will:

  • Use the site for lawful purposes only
  • Not misuse, damage, or interfere with the website or its content
  • Not attempt to copy, reproduce, or exploit any part of the website for commercial purposes without permission

All content on this website, including text, images, graphics, and branding, remains the property of Active & Able unless otherwise stated.

Product Information & Intended Use

Our products are designed to provide support, comfort, and compression for everyday movement, training, and recovery.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Any information provided on this website is for general guidance only and should not replace professional medical advice. If you have a medical condition or ongoing pain, you should consult a qualified healthcare professional before using our products.

Orders & Acceptance

All orders placed through our website are subject to availability and acceptance.

Once you place an order, you will receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to:

  • Refuse or cancel an order
  • Limit quantities purchased
  • Correct errors in pricing or product descriptions

If an order is cancelled after payment has been taken, a full refund will be issued.

Pricing & Payment

All prices are displayed in GBP (£) and include VAT where applicable.

We take care to ensure pricing is accurate, but errors may occasionally occur. If a pricing error is identified after you place an order, we will contact you to confirm whether you wish to proceed or receive a refund.

Payment must be made in full at the time of purchase using the payment methods available on our website.

Shipping, Returns & Refunds

Our Shipping & Returns page forms part of these Terms & Conditions and should be read alongside them.

By placing an order, you agree to the shipping, returns, hygiene, and refund conditions outlined on that page.

Hygiene & Product Use

All of our physical products are worn directly against the skin.

For hygiene and safety reasons, products that have been worn or used against the skin are not eligible for return, except where a genuine fault is confirmed.

Customers are responsible for checking sizing, measurements, and product details before ordering.

Faulty Products

If you believe a product is faulty or incorrect, you must contact us as soon as possible after delivery.

Faults must be present on arrival and not caused by wear, misuse, alteration, or accidental damage. We may request photos or further information to assess the issue.

Where a genuine fault is confirmed, we will arrange a replacement or refund in line with UK consumer law.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses
  • We are not responsible for improper use of products contrary to provided guidance
  • Our total liability will not exceed the value of the product purchased

Nothing in these Terms & Conditions limits your statutory rights under UK law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, or legal requirements.

Any updates will be posted on this page. Continued use of the website constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions or our products, please contact us:

Email: hello@activeandable.co.uk

Post: Unit 6, 373-377 Torquay Road, Paignton, TQ3 2BT